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11:27 pm
2 September 2010
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Our products and service - your questions answered
If you have a question which isn't covered in the list please email us: question@medievalscribe.com
DO YOU SHIP OVERSEAS?
WHAT IS THE TURN AROUND TIME FOR AN ORDER?
DO YOU HAVE A SHOP?
WHAT PAYMENT OPTIONS DO YOU OFFER AND HOW SECURE WILL MY DETAILS BE?
WHAT IS YOUR RETURNS POLICY FOR NON-PERSONALISED ITEMS?
WHAT IS YOUR RETURNS POLICY FOR PERSONALISED ITEMS?


DO YOU SHIP OVERSEAS?
We deliver worldwide. There are additional charges to be paid over and above our normal shipping charges within the UK.

WHAT IS THE TURN AROUND TIME FOR AN ORDER?
This depends on what you have ordered. If you have ordered a non-personalised item and we have stock we will ship the item within a week of receiving the order. If the item you have ordered is personalised please allow 3 weeks.

DO YOU HAVE A SHOP?
We don't have a shop but you are welcome to visit our office provided you make an appointment first.

WHAT PAYMENT OPTIONS DO YOU OFFER AND HOW SECURE WILL MY DETAILS BE?
All payments on this site are processed using Worldpays secure server using secure socket layer technology (SSL), your details are encrypted to ensure that your account and order details are safe and secure. You can if you wish also pay via Paypal.

WHAT IS YOUR RETURNS POLICY FOR NON-PERSONALISED ITEMS?
If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 15 days from date of invoice. We will issue a full refund for the price you paid for the item less any additional shipping charges that you incurred when you made the original purchase.

WHAT IS YOUR RETURNS POLICY FOR PERSONALISED ITEMS?
We don't offer refunds for goods that have been personalised but we will gladly replace items that are faulty.
 
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